Privacy Policy for Winline Technology LLC
Last Updated: April 28, 2025
At Winline Technology LLC, we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (https://wolf-subzero-cove.com/) or engage our services. By using our website or services, you agree to the terms of this Privacy Policy.
About Our CompanyWinline Technology LLC is a licensed independent service provider (License #19111730, issued by the Town of Los Gatos, California) with over 15 years of expertise in repairing household appliances, including but not limited to Sub-Zero, Wolf, and Cove. We are not affiliated with, endorsed by, or an authorized service representative of Sub-Zero Group, Inc., or any other appliance brand. Our state-issued license authorizes us to perform professional repairs on a wide range of household appliances, and our certified technicians use manufacturer-approved parts to deliver premium-quality services. We operate in full compliance with California and federal regulations.
DefinitionsFor clarity, the following terms have specific meanings:

• Company (“We,” “Us,” or “Our”): Winline Technology LLC, based in Los Gatos, California.
• Website: https://wolf-subzero-cove.com/, operated by Winline Technology LLC.
• You: The individual or entity using our website or services.
• Personal Data: Information that identifies or can be used to identify an individual (e.g., name, email, phone number).
• Usage Data: Automatically collected data about your interaction with our website (e.g., IP address, browser type).
• Cookies: Small files stored on your device to enhance website functionality and track usage.
• Service Provider: Third parties we engage to process data on our behalf.

Information We Collect
We collect data to provide and enhance our services:
Personal DataWhen you use our website or request services, we may collect:

• Name
• Email address
• Phone number
• Address (city, state, ZIP code)
• Payment information (processed securely via third-party providers)

Usage DataWe automatically collect:

• IP address
• Browser type and version
• Pages visited, time spent, and visit dates
• Device type and unique identifiers

Cookies and Tracking TechnologiesWe use cookies and similar technologies (e.g., web beacons) to improve functionality, analyze usage, and prevent fraud. Types of cookies include:

• Necessary Cookies: Essential for website operation and user authentication.
• Functionality Cookies: Store preferences like language or login details.
• Analytics Cookies: Track usage to optimize our services.

You can manage cookie preferences through your browser or our Cookie Consent Tool [link to tool or Cookie Policy]. Disabling cookies may limit some features. For details, see our Cookie Policy [link to separate page].
How We Use Your DataWe use your data to:

• Deliver services (e.g., schedule repairs, process payments, communicate with you).
• Manage accounts and provide personalized features.
• Provide customer support and respond to inquiries.
• Send marketing updates or promotions (opt-out available).
• Analyze usage trends to improve our website and services.
• Comply with legal obligations, resolve disputes, or enforce agreements.

Sharing Your DataWe may share your data:

• With Service Providers (e.g., payment processors, analytics providers) to support our services.
• During Business Transfers (e.g., mergers, acquisitions), where your data may be transferred.
• For Legal Obligations, when required by law or to protect our rights, safety, or property.
• With your Consent, for other purposes.

We do not sell your personal data. Under the California Consumer Privacy Act (CCPA), you may opt out of data sales, but as we do not engage in this practice, no opt-out is required.
Retention of Your DataWe retain personal data only as long as necessary for the purposes outlined in this policy or to comply with legal requirements. Usage data is retained for shorter periods, except when needed for security or functionality.
Transfer of Your DataYour data is processed at our offices in Los Gatos, California (873 Castlewood Dr 3, Los Gatos, CA 95032-1332), and may be stored on servers outside California or the U.S. We ensure data transfers comply with applicable laws using industry-standard safeguards.
Your Privacy RightsUnder the CCPA, you have the right to:

• Access: Request details about your personal data.
• Delete: Request deletion, subject to legal exceptions.
• Opt-Out: Opt out of data sales (not applicable, as we do not sell data).
• Non-Discrimination: Receive equal service regardless of exercising your rights.

To exercise these rights, contact us at (888) 445-7686. We will respond within 45 days, as required by CCPA.
Security of Your DataWe use encryption and secure servers to protect your data. However, no transmission or storage method is 100% secure, and we cannot guarantee absolute security.
Children’s PrivacyOur services are not intended for individuals under 13. We do not knowingly collect data from children under 13. If we discover such data, we will delete it promptly. Contact us if you believe your child has provided personal data.
Links to Third-Party WebsitesOur website may link to third-party sites (e.g., Sub-Zero, Wolf, or Cove). We are not responsible for their privacy practices. Review their policies before sharing data.
Changes to This Privacy PolicyWe may update this policy to reflect changes in practices or laws. We will notify you via email or a website notice before changes take effect, updating the “Last Updated” date.
Contact UsFor questions or to exercise your rights:

• Website: https://wolf-subzero-cove.com/contact
• Phone: (888) 445-7686
• Address: 873 Castlewood Dr 3, Los Gatos, CA 95032-1332