Service areas: Bay Area, LA, California
Service areas: Bay Area, LA, California

SUB-ZERO REFRIGERATOR REPAIR SERVICE

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Bay Area, LA 24/7
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COMPLETED WORK
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COMPLETED MORE THAN 4314 REPAIRS IN 2024
COMPLETED MORE THAN 4314 REPAIRS IN 2023
CUSTOMER FEEDBACK AFTER THE REPAIR
Judy Bulloch

★★★★★ 4 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Stove & cooktop repair

The technician who came to my house wore a mask and asked if he should remove his shoes before entering.

He assessed my stove issues and was familiar with all of them.

He drew me a diagram of what was happening.

He quoted me a price to fix everything but stated that the expense might not be worthwhile as my unit was already almost 30 years old.

I appreciated his honesty and professional opinion.

Frank Dalle-Molle

★★★★★ 3 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Refrigerator/freezer repair

Our Sub Zero refrigerator/freezer stopped producing ice. I called Winline Appliance Repair and asked that a technician be sent to determine the cause. The next day they sent a technician, Sergie, to review the situation. He determined that there was one defective part causing the problem. He ordered the part and installed it the next day. The freezer is now producing ice. Winline Appliance Repair and Sergie were very responsive to our needs. Sergie was very knowledgeable and professional throughout the process. I highly recommend the company.
Cathy Thompson
★★★★★ a month ago
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Service: Oven repair
The senior tech quickly diagnosed the problem with our Thermador broiler, explained what needed to be done for a fix, was confident that he could replace the malfunctioning parts, gave us a price quote and asked if we wanted him to proceed. We agreed and he quietly, skillfully and patiently did the repair job. He was nice, polite, clean and neat. Oh, and the oven now works perfectly. THANK YOU!!!
Scott H.

★★★★★ 3 months ago

Positive: Professionalism, Punctuality, Responsiveness

Service: Oven repair

I called in the morning asking if they service Thermador ovens. Yes. Do you come to Santa Cruz? Yes. When can a service person come? Happened to be in that area,, and can be there between noon and 1. I was shocked. A very professional service person arrived that day, on time. Very pleased with service. Well done.
Pilar Elena

★★★★★ 4 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Stove, cooktop & oven repair

The service was super efficient and the technician was very knowledgeable and really helpful and willing to answer all our questions. We were able to get the issue resolved same day and the technician was in and out in an hour. We would definitely recommend this company and will definitely use them again of any other issues arise.
Anita Elliott

★★★★★ 5 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Refrigerator repair

Best service ever! Professional, kind and extremely responsive. Sergei is a great technician. I will never use another appliance repair business as long as Winline is around.
Shawn Hussey

★★★★★ 6 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness

Service: Dryer repair

Great customer service!! The office was quick to pick up the phone, and they were quick to follow up with scheduling times and confirmation messages.

Our repair technician, Renat was very friendly and professional. He was able to quickly diagnose the problem with our dryer, and he picked up the replacement parts on the same day for repair the next day. Again, the office was great with their scheduling communication, and we had an early appointment scheduled for the next day. Renat sensed that we were eager to get the dryer fixed, and he called later in the day to offer to install the new parts early in the evening.

Excellent service!
Chaterina Ukin

★★★★★ 3 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Range

I have a Wolf range, it is over 30 years old. The guys from this company repaired my range excellently.
Previously, I contacted several companies, but no one could find the parts I needed because of the age of the range.
But the Winline technicians did it! They found the necessary parts for the Wolf, made repairs and cleaning. Now everything works like 30 years ago when it was new.
Thanks for your work!
You can trust this company!
Shobana Mani

★★★★★ 3 months ago

Positive: Professionalism, Punctuality, Responsiveness

Service: Stove, cooktop & oven repair

Sergei was extremely courteous, knowledgeable and gave us a clear understanding of the problem and his recommendations. I would highly recommend them for anyone looking for prompt and professional service. 5 stars from us
Robin Wood

★★★★★ 5 months ago

Positive: Professionalism, Responsiveness

Service: Oven repair

My 18 year old Viking oven stopped working. Scheduling an appointment with Winline Appliance Repair online was easy. The company has good communication, you'll even get a text message when the repair person is on their way to your location. Renat was friendly and very professional. He assessed the problem and located and ordered the part for the oven. Unfortunately, because of all of the power outages in California, that control board wasn't the only part that needed replacing. Renat ordered all subsequent parts that might be needed and when he received those parts he replaced only the ones that were necessary. I appreciated that he ordered all the parts that could be blown at once so I wouldn't have to wait for more parts to arrive. I'll be getting a whole house surge protector next so I don't have to fix any more appliances because of power outages.
Joey Casarez

★★★★★ 4 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Services: Stove, cooktop & oven repair, Stove & cooktop repair, Oven repair

This company's professionalism is what makes companies great. They were responsive, on time, courteous, comoansionate and flexible with the payment for services. I truly love it when business have thes types of character.
Stephen Weller

★★★★★ 7 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Stove & cooktop repair

Service was above and beyond what we expected. While waiting for a tool to be delivered by a fellow employee, our technician cleaned all the gas emitters for our Thermador cooktop. He could have sat in his truck, but he took upon himself to give us extra service for no charge. We ordered an extra part to have as a backup which he delivered a week later. We were charged only for the part even though he personally delivered it to our home. That is professionalism and pride in providing excellent service! We highly recommend WInline Appliance Repair.
Vivian Salama

★★★★★ 4 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Oven repair

Renat was knowledgeable, responsive, and trustworthy. He expertly diagnosed the problem and efficiently restored our range to working order.
Dan Gelfand

★★★★★ 10 months ago

Positive: Professionalism, Quality, Responsiveness

Service: Stove, cooktop & oven repair

Winline has helped with a misbehaving Thermador Dishwasher (7 years old) and a Thermador range (also 7 years old). I made an online appointment at 11pm when my dishwasher stopped working and they set up the appointment for the next day. The service repairman, Sergei, was knowledgeable and patient. He could not recreate my problem after letting the machine run through a full cycle, but was persistent and helpful. He had some ideas about what the problem may be. We are waiting for the machine to malfunction again.
He also repaired a noisy Thermador range that a previous repairman from a different company had inadvertently damaged while working on a different issue. Sergei was able to see the problem was an unbalanced fan blade and bent it back into shape.
Their pricing is on the higher side, but it is not hourly. The visit cost is set and everything else is parts. I needed things fixed quickly and they were there, so that is worth a bit of a markup, to me.

I have added Winline Repair to my address book and will be using them to repair and maintain my kitchen and washroom appliances.
Rick Weyers

★★★★★ 10 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness

Service: Refrigerator/freezer repair

Subzero ice cube door was frozen open. Winline (Sr. Technician Taras) replaced the defective part, identified and replaced a defective refrigerator door switch (which activates the control panel) and I now have basically a new subzero refrigerator/freezer! Also bonus of very sparkling clean condenser/compressor and was provided the chance to clean all of the inner parts associated with ice and water dispensing. Very nice attentive customer focus and explanation of what was needed and expectations for timing. Thank you Winline! --Rick
Jeff & Penni

★★★★★ 8 months ago

Positive: Professionalism, Punctuality, Quality

Service: Refrigerator repair

Paul is very professional and knew what do. He diagnosed the problem quickly and gave us a fare cost for the work. I would recommend Winline for your appliance repair needs!
Maureen Boland

★★★★★ 10 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Refrigerator repair

The refrigerator needed to be repaired and Sergei replaced the control board. However, it stopped again and Sergei returned and continued to work on it until he found the problem. He was conscientious and dedicated. He displayed knowledge and diligence and a friendly demeanor. I highly recommend Sergei.
Roderick Kramer

★★★★★ 6 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Stove, cooktop & oven repair

Excellent service all around. Technician was knowledge, friendly, and extremely professional. Highly recommend and would happily use again
Geoff Fong

★★★★★ 7 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Dryer repair

I chose this business because of their reviews and reasonable service charge to diagnose the problem.

I was more than pleased with the technician’s skill, knowledge and willingness to go the extra mile to solve my problem.
Scott Landstrom

★★★★★ 10 months ago

Positive: Professionalism

Service: Refrigerator repair

Sergei clearly knew exactly what he was doing and explained the problems very clearly in a step by step manner
Jason Knickerbocker

★★★★★ 7 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Refrigerator/freezer repair

Great experience. Knowledgeable, polite and respectful, timely, and great value. I would highly recommend them.
CUSTOMER FEEDBACK AFTER THE REPAIR
Judy Bulloch

★★★★★ 4 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Stove & cooktop repair

The technician who came to my house wore a mask and asked if he should remove his shoes before entering.

He assessed my stove issues and was familiar with all of them.

He drew me a diagram of what was happening.

He quoted me a price to fix everything but stated that the expense might not be worthwhile as my unit was already almost 30 years old.

I appreciated his honesty and professional opinion.

Frank Dalle-Molle

★★★★★ 3 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Refrigerator/freezer repair

Our Sub Zero refrigerator/freezer stopped producing ice. I called Winline Appliance Repair and asked that a technician be sent to determine the cause. The next day they sent a technician, Sergie, to review the situation. He determined that there was one defective part causing the problem. He ordered the part and installed it the next day. The freezer is now producing ice. Winline Appliance Repair and Sergie were very responsive to our needs. Sergie was very knowledgeable and professional throughout the process. I highly recommend the company.
Cathy Thompson
★★★★★ a month ago
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Service: Oven repair
The senior tech quickly diagnosed the problem with our Thermador broiler, explained what needed to be done for a fix, was confident that he could replace the malfunctioning parts, gave us a price quote and asked if we wanted him to proceed. We agreed and he quietly, skillfully and patiently did the repair job. He was nice, polite, clean and neat. Oh, and the oven now works perfectly. THANK YOU!!!
Scott H.

★★★★★ 3 months ago

Positive: Professionalism, Punctuality, Responsiveness

Service: Oven repair

I called in the morning asking if they service Thermador ovens. Yes. Do you come to Santa Cruz? Yes. When can a service person come? Happened to be in that area,, and can be there between noon and 1. I was shocked. A very professional service person arrived that day, on time. Very pleased with service. Well done.
Pilar Elena

★★★★★ 4 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Stove, cooktop & oven repair

The service was super efficient and the technician was very knowledgeable and really helpful and willing to answer all our questions. We were able to get the issue resolved same day and the technician was in and out in an hour. We would definitely recommend this company and will definitely use them again of any other issues arise.
Anita Elliott

★★★★★ 5 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Refrigerator repair

Best service ever! Professional, kind and extremely responsive. Sergei is a great technician. I will never use another appliance repair business as long as Winline is around.
Shawn Hussey

★★★★★ 6 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness

Service: Dryer repair

Great customer service!! The office was quick to pick up the phone, and they were quick to follow up with scheduling times and confirmation messages.

Our repair technician, Renat was very friendly and professional. He was able to quickly diagnose the problem with our dryer, and he picked up the replacement parts on the same day for repair the next day. Again, the office was great with their scheduling communication, and we had an early appointment scheduled for the next day. Renat sensed that we were eager to get the dryer fixed, and he called later in the day to offer to install the new parts early in the evening.

Excellent service!
Chaterina Ukin

★★★★★ 3 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Range

I have a Wolf range, it is over 30 years old. The guys from this company repaired my range excellently.
Previously, I contacted several companies, but no one could find the parts I needed because of the age of the range.
But the Winline technicians did it! They found the necessary parts for the Wolf, made repairs and cleaning. Now everything works like 30 years ago when it was new.
Thanks for your work!
You can trust this company!
Shobana Mani

★★★★★ 3 months ago

Positive: Professionalism, Punctuality, Responsiveness

Service: Stove, cooktop & oven repair

Sergei was extremely courteous, knowledgeable and gave us a clear understanding of the problem and his recommendations. I would highly recommend them for anyone looking for prompt and professional service. 5 stars from us
Robin Wood

★★★★★ 5 months ago

Positive: Professionalism, Responsiveness

Service: Oven repair

My 18 year old Viking oven stopped working. Scheduling an appointment with Winline Appliance Repair online was easy. The company has good communication, you'll even get a text message when the repair person is on their way to your location. Renat was friendly and very professional. He assessed the problem and located and ordered the part for the oven. Unfortunately, because of all of the power outages in California, that control board wasn't the only part that needed replacing. Renat ordered all subsequent parts that might be needed and when he received those parts he replaced only the ones that were necessary. I appreciated that he ordered all the parts that could be blown at once so I wouldn't have to wait for more parts to arrive. I'll be getting a whole house surge protector next so I don't have to fix any more appliances because of power outages.
Joey Casarez

★★★★★ 4 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Services: Stove, cooktop & oven repair, Stove & cooktop repair, Oven repair

This company's professionalism is what makes companies great. They were responsive, on time, courteous, comoansionate and flexible with the payment for services. I truly love it when business have thes types of character.
Stephen Weller

★★★★★ 7 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Stove & cooktop repair

Service was above and beyond what we expected. While waiting for a tool to be delivered by a fellow employee, our technician cleaned all the gas emitters for our Thermador cooktop. He could have sat in his truck, but he took upon himself to give us extra service for no charge. We ordered an extra part to have as a backup which he delivered a week later. We were charged only for the part even though he personally delivered it to our home. That is professionalism and pride in providing excellent service! We highly recommend WInline Appliance Repair.
Vivian Salama

★★★★★ 4 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Oven repair

Renat was knowledgeable, responsive, and trustworthy. He expertly diagnosed the problem and efficiently restored our range to working order.
Dan Gelfand

★★★★★ 10 months ago

Positive: Professionalism, Quality, Responsiveness

Service: Stove, cooktop & oven repair

Winline has helped with a misbehaving Thermador Dishwasher (7 years old) and a Thermador range (also 7 years old). I made an online appointment at 11pm when my dishwasher stopped working and they set up the appointment for the next day. The service repairman, Sergei, was knowledgeable and patient. He could not recreate my problem after letting the machine run through a full cycle, but was persistent and helpful. He had some ideas about what the problem may be. We are waiting for the machine to malfunction again.
He also repaired a noisy Thermador range that a previous repairman from a different company had inadvertently damaged while working on a different issue. Sergei was able to see the problem was an unbalanced fan blade and bent it back into shape.
Their pricing is on the higher side, but it is not hourly. The visit cost is set and everything else is parts. I needed things fixed quickly and they were there, so that is worth a bit of a markup, to me.

I have added Winline Repair to my address book and will be using them to repair and maintain my kitchen and washroom appliances.
Rick Weyers

★★★★★ 10 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness

Service: Refrigerator/freezer repair

Subzero ice cube door was frozen open. Winline (Sr. Technician Taras) replaced the defective part, identified and replaced a defective refrigerator door switch (which activates the control panel) and I now have basically a new subzero refrigerator/freezer! Also bonus of very sparkling clean condenser/compressor and was provided the chance to clean all of the inner parts associated with ice and water dispensing. Very nice attentive customer focus and explanation of what was needed and expectations for timing. Thank you Winline! --Rick
Jeff & Penni

★★★★★ 8 months ago

Positive: Professionalism, Punctuality, Quality

Service: Refrigerator repair

Paul is very professional and knew what do. He diagnosed the problem quickly and gave us a fare cost for the work. I would recommend Winline for your appliance repair needs!
Maureen Boland

★★★★★ 10 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Refrigerator repair

The refrigerator needed to be repaired and Sergei replaced the control board. However, it stopped again and Sergei returned and continued to work on it until he found the problem. He was conscientious and dedicated. He displayed knowledge and diligence and a friendly demeanor. I highly recommend Sergei.
Roderick Kramer

★★★★★ 6 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Stove, cooktop & oven repair

Excellent service all around. Technician was knowledge, friendly, and extremely professional. Highly recommend and would happily use again
Geoff Fong

★★★★★ 7 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Dryer repair

I chose this business because of their reviews and reasonable service charge to diagnose the problem.

I was more than pleased with the technician’s skill, knowledge and willingness to go the extra mile to solve my problem.
Scott Landstrom

★★★★★ 10 months ago

Positive: Professionalism

Service: Refrigerator repair

Sergei clearly knew exactly what he was doing and explained the problems very clearly in a step by step manner
Jason Knickerbocker

★★★★★ 7 months ago

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Refrigerator/freezer repair

Great experience. Knowledgeable, polite and respectful, timely, and great value. I would highly recommend them.
RELIABLE TROUBLESHOOTING
WE ARRIVE IMMEDIATELY WITH NEW SPARE PARTS
The necessary parts are always available
REPAIRS TAKE NO LONGER THAN 2 HOURS
In 90% of cases
WE PROVIDE UP TO 180 DAYS WARRANTY FOR OUR LABOR
We issue all documents:
warranty card, payment receipt and contract
RELIABLE TROUBLESHOOTING
WE ARRIVE IMMEDIATELY WITH NEW SPARE PARTS
The necessary parts are always available
REPAIRS TAKE NO LONGER THAN 2 HOURS
In 90% of cases
WE PROVIDE UP TO 180 DAYS WARRANTY FOR OUR LABOR
We issue all documents:
warranty card, payment receipt and contract
RELIABLE TROUBLESHOOTING


We arrive immediately with new spare parts
The necessary parts are always available

Repairs take no longer than 2 hours
In 90% of cases

We provide up to 180 days warranty for our labor
We issue all documents:
warranty card, payment receipt and contract
FIX MY APPLIANCE
ABOUT US
Work with Our Qualified Experts
You Can Expect the Following from Our Qualified Experts:

  • They will be polite and respectful
  • They will show up on time
  • They will be clean and in uniform
  • They will leave no trace behind
      ABOUT US
      Got questions? We're here to help
      You're also welcome to email us at
      support@wolf-subzero-cove.com

      Got questions? We're here to help
      You're also welcome to email us at
      support@wolf-subzero-cove.com
      What needs to be repaired?
      Fill out the form and we will contact you soon.
      Select the appliance you want to repair
      OUR CONTACTS
      Service areas: Bay Area, LA, California
      OUR CONTACTS
      Service areas: Bay Area, LA, California